Return & Exchange Policy
RETURN & EXCHANGE POLICY
1. Return Eligibility
Returns are accepted only if:
• Wrong product delivered
• Product is damaged or defective
You must notify us within 24 hours of delivery with:
• Clear photos/videos
• Mandatory unboxing video
Items must be unused, unwashed, with tags and original packaging.
2. Exchange Eligibility
Exchanges are allowed only for:
• Wrong product
• Manufacturing defect
• Transit damage
Not allowed for:
• Size change
• Colour change
• Personal preference
3. COD Advance
The ₹50 COD advance is non-refundable under all circumstances.
4. Product Condition
Products must be in resalable condition. Zeiko reserves the right to reject any claim if criteria are not met.
5. Colour Disclaimer
Minor colour differences due to lighting or display settings are not considered defects.
6. Refunds
No cash refunds. Only:
• Replacement, or
• Store credit
7. Right to Refuse
Zeiko reserves the right to reject any return or exchange request that does not comply with policy conditions.
8. Acceptance of Policy
By placing an order, you confirm full acceptance of all Terms, Policies, and Conditions stated above.